Frequently Asked Questions

Below is a list of Frequently Asked Questions

General Questions

I’m not sure what repairs are needed?

If you are unsure about what repairs are needed, you can text an image of the damage to us at 949-356-9356. You can also mail in the items, and we’ll assess them for you. If you choose not to move forward will ship your items back to you at no charge for the evulation.

What are your hours?

We are available via phone, text, email, and live chat Monday-Sunday, 9:00 AM to 6:00 PM PST. You can call us at 888-371-0883 or text 949-356-9356 or email [email protected].

What if I decide not to complete the repair because of price, repair solution, or you conclude the repair can't be done successfully?

No problem at all, we’ll ship your items back to you with no charge for the evulation.

When will I be charged for my order?

Once your items have arrived at our repair facility and evaluated, we’ll let you know the estimate and begin work once approved. After completion of the repair, we’ll send you an invoice with images of the repaired items. Once the invoice is paid, we’ll ship your items back to you.

Shipping Questions

What are the shipping costs for repairs?

We ask that you cover the costs for shipping your items to us and we’ll provide you pricing options for shipping the items back to you once your repair is completed. When we ship the items back, we use UPS ground. If you’d like your items back faster, please let us know.

Should I send anything else with my items?

Yes, please include the repair form you completed for each item. Also, to keep shipping costs down please only include your items for repair and the repair form in your shipment.

I have a few items do I need to put them all in one box?

When shipping to us use as many or as few boxes as you like. Please make sure to include the repair form in the same box as the items to be repaired.

Where do I ship my items?

Box up your items and ship them to us at:

COVID-19 Temporary Address
31980 Corte Positas
Temecula, CA 92592

Please include a repair form with each item you’d like repaird.

How do I track my package?

We’ll send you email and text updates throughout the repair process. The tracking number will be in your final email and text update once your items are repaired and ready to be shipped back to you.

General Repair Questions

How much do repairs cost?

Click the links for common Boot Repair Prices, Tack Repair Prices, and Saddle Repair Prices. If you have any questions or need something repaired not listed you can call us 888-371-0883 or text us 949-356-9356 and we’ll be happy to give you an estimate.

What if there is a question, concern, or alternate repair solution for my order?

If necessary, we will contact you by email and text to let you know we need to discuss your order, and you can contact us at your convenience to go over everything.

How long does it take to get my repair items back?

Most repairs are completed within 5 to 7 days except saddle repairs. Please call for an estimate. Depending on shipping times your will typically have your repaired items back within two weeks of when you ship them.

Can you accommodate a special request for my repair?

Absolutely. We provide a comment field on the repair form so you can tell us what you need. And we’ll call you once we receive your items to go over your repairs and pricing.

Can you repair items that use exotic materials?

Sometimes. Call us at 888-371-0883 or text 949-356-9356 so that we can discuss your needs.

Do you repair items other than boots, tack, and saddles?

Yes. We’ve repaired all kinds of items from tack trunks to canvas tents. Call us at 888-371-0883 or text 949-356-9356 so that we can discuss what you need to be repaired.

Specific Repair Questions

What type of material do you use for re-flocking?

For re-flocking, we primarily use white wool, long fiber, Jacobs wool, and synthetic.

If I get a new horse, can my current bridle be resized to fit it?

In most cases, yes. Call us at 888-371-0883 or text 949-356-9356 for the appropriate measurements we need, and we’ll custom size your bridle to your new horse.

Can my martingale be shortened?

Yes, we can shorten martingales.

Do you install nameplates?

Yes. We install nameplates for $10. Please remember to include the nameplates when you ship your items.

What if each boot requires different repairs?

No problem. Please include a repair form for each boot.

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